01Bookings and confirmation
A booking is confirmed only after our team has checked availability and sent you a written confirmation. Submitting an enquiry through the website, a package page or the Book Now form does not by itself reserve a room.
Please share your travel dates, the number of guests and your preferred room type when you enquire, so that we can suggest the best fit and confirm the details clearly.
02Check-in and check-out
Standard check-in and check-out times are shared with you in your booking confirmation. Early check-in and late check-out depend on availability and can be requested in advance.
If you expect to arrive late at night, please tell us beforehand so that your room and a warm meal are ready for you.
03Guest identification
Every adult guest must present a valid government-issued photo identity card at check-in. Foreign nationals should carry a valid passport and visa. We are required by law to keep a record of our guests.
04Cancellations, changes and refunds
Cancellation and refund terms depend on the room, the package and the season, and they are stated in your booking confirmation. Peak periods such as the summer holidays and long weekends may carry stricter terms.
If you need to change your dates or cancel, please contact us as early as you can. We will always try to help with a reschedule where availability allows.
05Occupancy and extra guests
Each room has a maximum occupancy, which we state on the accommodation page and in your confirmation. Our rooms sleep three to four guests depending on the room type.
- Lake View Super Deluxe Room: up to four guests.
- Standard Room: up to three guests.
Please tell us in advance if you will be travelling with extra guests or children, so that we can arrange suitable bedding wherever possible.
06Parking
Free parking is available for guests of the hotel, subject to space. Vehicles are parked at the owner's risk, and we recommend that you do not leave valuables inside your vehicle.
07Guest conduct and quiet hours
Nainital Lake View Hotel is a peaceful retreat, and we ask all guests to keep noise to a minimum, especially in the late evening and early morning, out of respect for other guests and our neighbours.
Guests are responsible for the condition of their room and its contents. Charges may apply for damage, loss of hotel property or excessive cleaning.
08Safety, valuables and room facilities
Please keep your valuables with you or in a secure place, as the hotel cannot be responsible for items left unattended. Room heaters are available on request and should be used with care, never covered, and switched off when you leave the room.
Hot and cold water, power backup and 24-hour room service are provided for guest comfort. In hill weather, occasional interruptions can occur, and we will always work to restore services quickly.
09Changes to these policies
We may update these policies from time to time. The version shown on this page, with its date, is the one that applies. If you have a confirmed booking, the terms in your confirmation take priority.
Questions about this page?
Our team is happy to explain anything before you book.