Privacy Policy: Nainital Lake View Hotel

01Who we are

This Privacy Policy explains how Nainital Lake View Hotel ("we", "us") handles personal information collected through this website and during your enquiry or stay. We respect your privacy and aim to collect only what we need to serve you well.

02Information we collect

We collect information that you give us directly when you use our forms or contact us:

• Your name, mobile number and email address.
• Your travel date, number of travellers and the package or room you ask about.
• Any message you write to us.
• Identity details required by law at check-in, if you stay with us.

Our servers also receive basic technical information when you visit, such as your IP address, browser type and the pages you open, which helps us keep the site secure and working properly.

03How we use your information

• To reply to your enquiry or message and to confirm availability and bookings.
• To arrange your stay, sightseeing, pick-up and other services you request.
• To meet legal and record-keeping requirements.
• To protect the website from spam and misuse, for example through the verification code on our forms.

We do not sell your personal information. We will only contact you about your enquiry or booking, unless you separately agree to receive offers from us.

04Where your information is stored

Enquiries and messages sent through the website are saved on our own server in a private file that cannot be opened from the internet, and they may also be sent to our team by email. Only authorised staff can see them.

05Cookies and third-party services

The website uses a small session cookie so that the verification code on our forms can be checked. It does not track you across other sites.

To display the site we load fonts and styling from Google Fonts and Tailwind CSS, and the Contact Us page shows a Google Maps view. These services may receive technical information such as your IP address when your browser contacts them, under their own privacy policies.

06Sharing your information

We share information only when needed to deliver your stay or to comply with the law, for example with local authorities where guest registration is required, or with service providers such as drivers and tour partners whom you ask us to arrange. We expect them to protect your information.

07How long we keep it

We keep enquiry details for as long as needed to respond and to manage any resulting booking, and for the period that the law requires for guest records. After that we delete or anonymise them.

08Your choices and rights

You may ask us to show you the personal information we hold about you, to correct it, or to delete it where the law allows. You may also withdraw your consent to being contacted. Please write to us through the Contact Us page and we will respond as soon as we can.

We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

09Security

We take reasonable steps to protect your information, including restricting access and keeping form submissions in private storage. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10Children

This website is intended for adults planning a stay. We do not knowingly collect personal information from children without a parent or guardian's involvement.

11Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Continued use of the website after an update means that you accept the revised policy.